Shipping policy

At Orbito online, we want your order to reach you safely and conveniently. We currently offer free delivery across Pakistan on all orders.

1. Order Processing

Orders are generally processed and prepared for dispatch within 1–2 business days.

For Cash on Delivery (COD) orders, our team may contact you by phone or WhatsApp to confirm your order before dispatch.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

We deliver across Pakistan through trusted courier partners, including M&P.

Estimated delivery time: 3–7 business days.

Delivery times can vary depending on your location and courier operations. Remote areas may require additional delivery time.

3. Free Delivery

🎉 Free Nationwide Delivery

We currently offer free shipping across Pakistan, so there are no additional delivery charges added to your order at checkout.

4. Delivery Address

Please provide a complete and accurate delivery address and an active phone number when placing your order.

Please make sure the following information is correct:

  • Full Name
  • Active Phone Number
  • House/Street Address
  • Area
  • City
  • Postal Code, if applicable

We cannot be held responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

5. Order Confirmation

For Cash on Delivery orders, we may contact you through phone call or WhatsApp to confirm your order.

If we are unable to reach you or verify your order, your order may be delayed or cancelled.

6. Tracking

Once your order has been dispatched, tracking information may be provided through the contact details you provided during checkout.

You can use the tracking information to follow your shipment.

7. Delivery Delays

We aim to deliver your order within the estimated timeframe. However, delays can occasionally occur due to:

  • Weather conditions
  • Courier delays
  • Public holidays
  • High order volumes
  • Road closures
  • Incorrect customer information
  • Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact us and we will assist you.

8. Damaged Package or Product

Our 3D Crystal Ball Lamps are delicate products, and we take extra care when packaging them for delivery.

If your package appears damaged when delivered, please take photographs or a video of the package before opening it, if possible.

If your product is damaged after opening the package, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Photos of the package
  • Photos of the product
  • Video showing the damage, if applicable

We will review your request and provide an appropriate resolution according to our Return & Refund Policy.

9. Failed or Refused Delivery

Customers are responsible for accepting their confirmed orders.

If an order is refused or delivery fails because of incorrect information or the customer being unavailable, we may contact you to arrange another delivery attempt.

Repeatedly refusing or failing to accept confirmed COD orders may result in restrictions on COD availability for future orders.

10. International Shipping

At this time, we only deliver within Pakistan.

International shipping is not currently available.

11. Contact Us

For questions regarding your order or delivery, please contact us:

Store Name: [Orbito Online]
WhatsApp: [0305-5728748]
Email: [orbitoonline@gmail.com]
Phone: [0305-5728748]