Terms of service

Welcome to Orbito Online. These Terms of Service govern your use of our website and your purchase of products from our store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing our products.

1. General Information

This website is operated by Orbito Online.

Throughout the site, the terms "we," "us," and "our" refer to Orbito Online.

We provide products including 3D Crystal Ball Lamps and related products through our online store.

By using our website, you agree to comply with these Terms of Service and any other policies posted on our website.

2. Products and Product Information

We make every reasonable effort to display our products, images, colors, specifications, and descriptions as accurately as possible.

However, actual product appearance may vary slightly depending on:

Screen/device settings
Lighting conditions
Photography
Manufacturing variations

We reserve the right to correct product descriptions, pricing, availability, or other information if an error occurs.

3. Pricing

All prices displayed on our website are listed in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to change product prices at any time without prior notice.

Any price change will not affect an order that has already been confirmed, except where an obvious pricing or technical error has occurred.

4. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may contact you to confirm your:

Name
Phone number
Delivery address
Order details

For Cash on Delivery (COD) orders, we may verify the order before dispatch.

We reserve the right to cancel or refuse an order when necessary, including in cases of:

Incorrect or incomplete customer information
Product unavailability
Suspected fraudulent activity
Repeated refused/failed deliveries
Incorrect pricing caused by a technical error

If we cancel a prepaid order, any applicable refund will be handled according to our Return & Refund Policy.

5. Cash on Delivery

For Cash on Delivery orders, payment is collected when your order is delivered.

Customers are responsible for providing an accurate and complete delivery address and an active phone number.

We may contact customers to confirm COD orders before shipping.

Repeated refusal of confirmed COD orders may result in restrictions on future COD purchases.

6. Bank Transfer / Bank Deposit

If you choose bank transfer or bank deposit as your payment method, your order may remain pending until payment is successfully verified.

Customers are responsible for providing accurate payment information and sending the required payment confirmation where requested.

Orders will generally be processed after payment has been verified.

7. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe provided on our website.

Delivery times may vary depending on:

Customer location
Courier availability
Weather
Public holidays
Unexpected logistical delays
Other circumstances outside our reasonable control

We are not responsible for delays caused by circumstances beyond our control.

Please make sure your delivery information is correct before submitting your order.

8. Returns and Refunds

Returns, replacements, and refunds are handled according to our Return & Refund Policy.

Please review that policy before placing an order.

For damaged, defective, or incorrect products, customers may be required to provide photographs or videos to help us verify the issue.

9. Customer Information

You agree to provide accurate, current, and complete information when placing an order.

You are responsible for ensuring that your:

Name
Phone number
Email address
Delivery address
Payment information

are accurate.

Providing incorrect information may result in delivery delays, failed delivery, or order cancellation.

10. Intellectual Property

All content on this website, including but not limited to:

Logos
Brand names
Product photographs
Graphics
Product descriptions
Website design
Text
Videos

is owned by or licensed to Orbito Online, unless otherwise stated.

You may not reproduce, copy, modify, distribute, or use our content for commercial purposes without our prior written permission.

11. Prohibited Uses

You may not use our website or its content:

For any unlawful purpose
To commit fraud or misrepresentation
To interfere with the security of our website
To attempt unauthorized access to our systems
To collect or misuse other customers' information
To upload malicious software or harmful code

We reserve the right to restrict or terminate access to our website when necessary.

12. Third-Party Services

Our store may use third-party services such as payment providers, courier companies, analytics services, advertising platforms, or other service providers.

These third parties may have their own terms and policies, and their services may be subject to those terms.

13. Limitation of Liability

To the extent permitted by applicable law, Orbito Online will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including courier delays, technical interruptions, natural events, or other unforeseen circumstances.

Nothing in these Terms is intended to exclude or limit any rights that cannot legally be excluded under applicable law.

14. Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.

15. Governing Law

These Terms of Service shall be interpreted and governed by the applicable laws of Pakistan, subject to any mandatory consumer-protection rights that apply to you.